"Select Battery Candy for a delightful journey, where exceptional customer service ensures satisfaction from delivery to hassle-free returns!"

Orders are shipped from HK/CN warehouse via local courier.

Estimated delivery time: 10-15 working days.
Processing Time of Orders:
95% of placed and paid orders will be processed and shipped within three (3) working days.
Estimated delivery time includes processing time and shipping time (10-15 working days, excluding weekends and holidays).
All shipments are insured. If the carrier confirms that the shipment is lost, we will provide a refund or send a replacement.

You can pay for your purchases using the following methods:

Credit Card Processing with Stripe:
Enter your credit card details directly on our site, powered by Stripe.
Stripe handles all sensitive card data securely; we don't store this information.
Major credit cards supported: Visa, Mastercard, American Express, Discover, Diners Club, JCB.
Card details are protected using PCI DSS v3.2 security standards.

Only the credit card owner can pay for the placed order; using a credit card by third persons is not allowed.
The billing address of the placed order must match the billing address of the credit card exactly.
Buyers can cancel orders and receive a refund if the order has not been processed yet (within 3 working days).

Terms of Return:

Products must meet the eligibility criteria.
Buyers can initiate returns within 14 days from the date of receiving.
The buyer is responsible for the return shipping cost and must ensure the delivery.
Returns with no reasons or due to buyer's errors (e.g., incorrect product selection, wrong address) will receive an 80% refund of the product(s) cost, excluding the original shipping. Additionally, any cost incurred by the shipping carrier for the return will be deducted. The remaining 20% covers restocking and handling.